PhotoPeach FAQs

Q: I have downloaded my slideshow as a .mp4 format to play offline, but my PC says that media player cannot open it.

2011-07-21T21:15:00.000-07:00

Q:
I have downloaded my slideshow as a .mp4 format to play offline, but my PC says that media player cannot open it.

A:
Unfortunately Windows Media Player does not support the .mp4 file format. For more detail please refer to the Microsoft's Information about the Multimedia file types that Windows Media Player supports.

In order to play the downloaded .mp4 file on your PC, please use alternative media player (such as Apple Quicktime - http://www.apple.com/quicktime/download/), or install any codec pack for Windows Media Player.

As for the alternative player or the codec pack, the following page might be helpful:
Playing MP4 in windows media player 11 - Microsoft Answers

Q: Can I make the embedded slideshow to start automatically?

2011-06-14T21:21:00.000-07:00

Q: Can I make the embedded slideshow to start automatically?

A: Yes. To start the embedded slideshow automatically, please modify the embed code slightly as follows:

At the end part of the embed code, you'll find "autoplay=0".
Please change here to "autoplay=1", and paste the whole embed code.

Q: What is a Peach Counter?

2011-06-01T02:35:00.000-07:00

Q: What is a Peach Counter?

A: The "Peach Counter" is a button for the visitors to express that
the visitor likes the slideshow. It is located only on the private
slideshow.

On the public/unlisted slideshows, there is Like button of Facebook
instead of peach counter.

Q: I want to download a modified slideshow

2010-08-30T19:22:00.000-07:00

Q: After I downloaded a slideshow, I made some changes and tried to download it again but I keep getting the first version. what should I do to download the current version?

A: When you modified a slideshow and would like to download the new version, you need to re-render it. Please re-render it at download menu. When you clicked "Rendering the Movie" it will be rendered and you'll got an email when it is done.

Q: How can I burn a DVD?

2010-08-30T00:25:00.000-07:00

A: First, you will need a DVD-R drive, a Blank DVD-R disc, and DVD burning software (free downloads are available from third parties for PC and Mac.)

For windows users, we recommend the great free CDBurnerXP software (http://cdburnerxp.se/en/download).
Mac users can use the included Disk Utility within OSX.

Step 1. Prepare the file to download

Please click "Download" button. If it is first time for you to download the slideshow, you'll see "create movie" button. Please click on it to transform the slideshow.
When your slideshow has finished transformation into MPEG and ISO format, you'll get an email from PhotoPeach.

Step 2. Download the ISO

please click "Download ISO" button to download the ISO format which is used for DVD burning.

Step 3. Burn a DVD with DVD burning software
[For Windows users]

We recommend you "CDBurnerXP", a free DVD-burning software. You can download CDBurnerXP here. To burn the ISO with CDBurnerXP, simply run the application and click "Burn ISO image" then follow the simple instructions within the program. For more detail, please refer to the helpful tutorial at http://cdburnerxp.se/help/Data/burn-iso.

[For Mac users]
Mac users can use the included Disk Utility within OSX. Here is a handy guide for all the apple fans: (http://lifehacker.com/251758/mac-tip--how-to-burn-an-iso-or-dmg-file-to-disc).

Q: How can I convert a song to MP3 file format?

2010-08-29T19:59:00.000-07:00

Q: I want to upload my song but it is not MP3 file format. How can I convert a song to MP3 file format?

A: For background music to be uploaded, we support MP3 format music files up to 20 megabytes in size.

There are some software to convert a song to MP3. For example, a software "iTunes" allows you to convert a song to MP3.
For more detail please refer to the official tutorial of iTunes to show how to do that: http://support.apple.com/kb/HT1550

Q: I would like to view the comments I got.

2010-07-21T23:24:00.000-07:00

Q: I would like to view the comments I got.

A: When you got any comment you will get an email notification. When you log in to PhotoPeach, you will see some slideshows with a red circle.

Please click on the thumbnail and play the slideshow to view the comments you got. The comments are shown at the end of the slideshow.

Q: What do I need to create a slideshow DVD?

2010-07-21T22:12:00.000-07:00

Q: What do I need to create a slideshow DVD?

A: You will need a DVD-R drive, a Blank DVD-R disc, and DVD burning software (free downloads are available from third parties for PC and Mac.)

Q: What formats can I download a slideshow in?

2010-07-21T22:11:00.000-07:00

Q: What formats can I download a slideshow in?

A: All slideshows can be downloaded in .mpeg digital video format, or convenient .iso disk image format for DVD burning.

Q: What is the difference between premium account and free account?

2010-06-29T00:12:00.000-07:00

Q: What is the difference between premium account and free account?

A:

Q: Can I edit my slideshow later after it has been created?

2010-06-07T19:51:00.000-07:00

Q: Can I edit my slideshow later after it has been created?

A: Yes. Simply click the orange "Edit" button above any slideshow you have created. At anytime you can:
- Edit caption, photos, music and title;
- Add photos;
- Manage comments;
- Set the privacy options; and
- Delete the slideshow.

Note: The "Edit" menu will only appear above slideshows you have created.

Q: How can I put a quiz in my slideshow?

2009-12-24T19:11:00.001-08:00

Q: How can I put a quiz in my slideshow?

A: Please click "Edit" and then "Edit caption and photo" to open the edit box. Then please click "quiz" in the left side to set a quiz.

Q: How do I play shows in fullscreen?

2009-12-24T19:09:00.004-08:00

Q: How do I play shows in fullscreen?

A: On the bottom part of the slideshow, there is a button to see the
slideshow in fullscreen.

Q: Can I change my username?

2009-12-24T19:09:00.003-08:00

Q: Can I change my username?

A: Sorry, but you cannot change your username unless you create another account.

Q: I would like to select the transitions between each photo.

2009-12-24T19:08:00.002-08:00

Q: I would like to select the transitions of each photo.

A: A premium user can select each transitions at "Edit Caption & Photos" . With a pull-down menu at the left-bottom corner of the edit area, you can select the transitions of each photo.

PhotoPeach Transition Effect Examples on PhotoPeach

Q: Can I cancel my premium subscription anytime without any fees?

2009-12-24T19:08:00.001-08:00

Q: Can I cancel my premium subscription anytime without any fees?

A: Yes, you can cancel your subscription anytime without any fees.
You can do it on your paypal website.

Q: Do you have free educational accounts for premium upgrade?

2009-12-24T19:07:00.001-08:00

Q: Do you have free educational accounts for premium upgrade?

A: Sorry, but there is no premium free accounts for teachers or students.

Q: Do you have an annual premium option instead of monthly?

2009-12-24T19:06:00.000-08:00

Q: Do you have an annual premium option instead of monthly?

A: Yes. It is possible to pay for the entire year instead of monthly (yearly subscription). While logged in please click on "upgrade" in the navigational bar to see the page to upgrade. Here, please click on "Would you like to pay for the entire year?" under the green "subscribe" button.

Q: The background music does not play.

2009-07-29T01:46:00.000-07:00

Q: The background music for my slideshow does not play.

A: If you put a YouTube video as the background music, and if the video was later deleted on YouTube, the music can not be played because it does not exist. If that is the case, please re-select the background music from YouTube or from our music list (premium user can upload a music file from local computer as well).

Q: I want to search for a certain person's slideshows.

2009-06-22T20:04:00.000-07:00

Q: I want to search for a certain person's slideshows.

A: If you know that person's username or at least one of the their slideshows, you can access his/her public page as follows:

Above the slideshow, you will find the linked username of the creator. When you click on the username, you can see all the public slideshows of this user. For example, username cappy's public page is at http://photopeach.com/user/cappy. Please note that you can see only "public" slideshows.

Also, you may wish to refer to:

Q: How can I follow a certain person's new slideshows?

Q: I cannot embed my slideshow in my blog at Livejournal or WordPress.

2009-06-12T02:13:00.000-07:00

Q: I cannot embed my slideshow in my blog at Livejournal or WordPress.

A: Unfortunately, some blog services such as Livejournal or WordPress.com (hosting service), do not allow their users to insert embed code from any website (PhotoPeach included). Our understanding is that this is part of their policy which we can not do anything about.

Q: How can I follow a certain person's new slideshows?

2009-06-09T19:25:00.001-07:00

Q: How can I follow a certain person's new slideshows?

A:
1) Visit their profile page
Above any slideshow, you will find the username of the creator. When you click on this username, you can visit the profile page to see all the public slideshows of this user. For example, username cappy's profile page is at http://photopeach.com/user/cappy.

2) Follow the creator
When you are logged in, you will see a "Follow" button above every creator's slideshow. By clicking the "Follow" button, whenever the creator publishes a new public slideshow it will appear on your home page automatically.

In any case, you can see only the public slideshows of any creator -- you will not be able to see any unlisted or invitation-required slideshows.

Q: I have forgot my password or I cannot log in to PhotoPeach.

2009-06-08T01:11:00.000-07:00

Q: I have forgot my password or I cannot log in to PhotoPeach.

A: Please reset your password by clicking the "Forgot password?" under the login form, or visiting http://photopeach.com/account/forgot . You will receive an email with the reset password in less than sixty seconds. Occasionally the email may go into your spam folder automatically, so if you do not find the email after a minute please check your spam folder as well.

FYI, You can update your password later on the Settings page.

Q: I have a long slideshow and I want to play the background music during the entire slideshow.

2009-06-07T23:43:00.000-07:00

Q: I have a long slideshow and I want to play the background music during the entire slideshow.

A: If you choose any music from our default music list or upload your music from your computer [premium service], the music loops for the length of the show. However, the music from YouTube can not be looped.

Q: I want to delete my user account.

2009-06-07T19:55:00.001-07:00

Q: I want to delete my user account.

A: Please click the "Settings" link in the header of any page, and click "Delete account" in the bottom-right corner. You will be asked to confirm once to avoid accidental deletion.